Terms and Conditions

Material Returns

RMA Required

1. Defective Material: will be replaced free of charge if it is reported within a 30 days of receipt of material. All material carries a two year warranty. Replacement material will be shipped ppd & allowed via FedEx/UPS ground, or a common carrier chosen by the shipper any premium freight will be at customers expense
2. Material Shipped in Error: will be credited in full once returned material is received and inspected.
3. Material ordered incorrectly: A 25% restocking fee will be assessed on any material returned within 30 days of purchase. Returned material must reference the IER Invoice #. If this invoice number cannot be ascertained, Please reference the IER packing slip. Returned material cannot be processed without an invoice number, packing slip # or RMA number. All material must be well packed. IER is not liable for any breakage associated with return shipments.

Damaged Material Claim

1. IER ships FedEx/UPS on all non-motor freight shipments.
2. Any material received in damaged state must first be reported immediately to your FedEx driver Once your office has contacted FedEx/UPS, contact IER so that we can obtain a claim number from our FedEx/UPS representative.
3. Damaged material returned with no claim will not be credited.
4. For damaged shipments other than FedEx/UPS, contact IER.
5. All packing materials must be retained by receiver for FedEx/UPS review

Concealed Damages & Shortages

Please inspect all packages to ensure that material is in good condition. IER is not responsible for damages discovered after seven days from date of receipt. Shortages & shipping errors must be reported within 2 days from receipt of material.

Order Policies and Terms

1. Circuit Breaker Orders shipped FedEx/UPS ground, ppd & allowed.
2. Gear and apparatus orders shipped FOB destination unless otherwise specifically negotiated in writing.
3. No minimum order, no small order charges.
4. All backorders shipped full freight allowed.
5. IER gladly drop ships blind…Hard fax copy of your packing slip is required for your protection.
6. COD charges are billed to the customer.
7. IER extends Net 30 day terms to approved accounts.
8. Invoices older than 30 days are subject to 18% interest per annum.

5910 Hamblen Road, Humble, Texas 77396 Toll free # 866-998-4613 / Local # 281-441-9321 / Fax # 281-441-9351